Orders FAQ

1. Why can’t I find my item on your website?

While we have a lot of items on our website, there are certain listings that are unavailable.
If you’re searching for an Amazon item, it would be best to search using the product ASIN to narrow your search.
If you still can’t find the item even after searching with the product ASIN, it means that the item is unavailable and we are unable to fulfill it.

2. What are the items you can’t fulfill?

Here are the products that we are unable to process:

  • Gift cards
  • Any digital orders
  • Weapons
  • GPUs

There may be new items added to this list, but feel free to contact us should you have any questions.

3. Do you have an order limit?

We have an item limit of $1000 per individual item and a $5000 limit per order.
This may still be subject to change in the future.

4. What is your processing time?

We process orders within 24 hours after the payment is confirmed.
We will not be able to fulfill products that change in availability or price during processing.
If we have to cancel an order for any reason, customer support will reach out to you as soon as possible.

5. What cryptocurrencies do you accept?

We accept different cryptocurrencies for payment. You may find the list of our accepted cryptocurrencies during checkout. Please note that we only support Coinbase and PayPal for US buyers at the moment. This may be subject to change without prior notice.

Coinbase is also able to receive funds from all wallets including MetaMask.

6. Do you accept other payments besides crypto?

Yes, we do accept PayPal payments.

7. I paid for an order but I did not receive any email confirmation.

You should receive an email confirmation if your order is successful.
If you have not received one, please contact us via chat or through our customer support email.

8. Can I still cancel or change my order?

Once an order is placed, we will not be able to cancel or make changes as your order may have already been processed.
However, you can contact us within 24 hours and we will try to accommodate your request.

Shipping

1. What is your shipping time?

Local shipping time is within 7 to 14 business days.

International shipping time is estimated to be within 30 to 45 business days.

Please know that shipping times may vary and they are highly dependent on the seller, the carrier service and the destination country. 

Please note that we are unable to control shipping times or any unexpected delays that may occur in transit and seek your understanding and patience should this occur.

2. Do you provide tracking information?

Yes, we do provide tracking information once the order has been shipped.

We also provide international tracking for overseas shipment.

3. Do you charge a shipping fee?

We offer free shipment within the US, unless the seller indicates otherwise. 

You may refer to the original listing of the product for any applicable shipping costs.

The same applies if you order from other Amazon marketplaces and have the item shipped to the same country or location.

4. Do you offer international shipment?

Yes, we offer international shipment to most countries worldwide.

We also support different international Amazon marketplaces, so please feel free to check our website.

5. Do you charge an international shipping fee?

Yes, our international shipping fee starts at $50. 

Depending on the item size and weight, we may require an additional fee. 

Orders paid with SPI/GSPI will have free international shipping of up to $50

6. Do you have a weight or quantity limit for international shipment?

For customs reasons, we have a limit of 5 items per package, but this is still subject to the overall size/weight. If it exceeds 5 items, you may need to add an additional fee for succeeding packages.

For the weight limit, the $50 base fee allows up to 5lbs of total shipping weight. You may incur additional shipping costs if it exceeds the allowable weight limit.

7. How about import taxes or customs fees?

We only charge you for the shipping fee. Any import taxes or customs fees will be shouldered by the buyer once the order reaches your destination country.

Please refer to your local customs for these fees or charges.

8. Can I refuse to pay import taxes or customs fees?

Once the item has been shipped internationally, the buyer is responsible for paying these dues. We will not reimburse returned packages due to refusal of the buyer to pay these import charges.

9. How do I track my order?

You will be notified via email with the tracking information once the item is shipped.

We also provide tracking numbers for international shipments.

10. What if I have not received my order and tracking says it is delivered?

Try to locate your package first. It may be delivered within your vicinity or it may have been delivered to any of your neighbors or family members. If not, please contact the carrier so they can investigate your lost or missing parcel. While we do our best to help you locate your lost package, we will not be held liable for parcels not received but have been marked as delivered by the carrier.

Returns

1. What is your return policy?

We have a 30-day return policy for all the products sold on our website.

Should you wish to return a product within that period, please contact us through email or via chat support so we can assist you with the return process.

Please make sure that you process your return directly through Shopping.io and not through the seller so we can process your refund accordingly.

2. How about product warranty?

We only offer a 30-day return period. For warranty concerns, you may need to contact the manufacturer directly.

3. I bought an item from the US and had it shipped to another country, can I return my order?

Yes, you can return the product as long as it is within the return period. 

Please contact us directly for the return options.

4. Do you pay for return postage?

For local returns, we do provide a prepaid shipping label.

For international returns, depending on the issue, the buyer may need to shoulder the return postage.

5. How long until I receive my refund?

We process refunds within 24-48 hours. Please feel free to contact us through email or chat support for any questions. Refunds will be issued in the original token and payment method, with the USD value of the item.